Booking Terms

1. Estimates and Final Pricing

The prices shown in your online estimate are calculated from the property details and services you selected. They are a good-faith estimate, not a final invoice. Final pricing is confirmed after our team completes an on-site check and verifies measurements, access, and site conditions. If your job requires materially different work than what you selected online, we will notify you before starting any work.

2. $50 Booking Deposit

To reserve a specific appointment window, we collect a $50 booking deposit through Stripe. The deposit is credited toward your final invoicewhen the service is completed. The deposit is not an additional fee.

If Exterior Prime cancels or cannot perform the service through no fault of yours, the deposit is refunded in full to the original payment method.

3. Cancellations and Reschedules

• Reschedule requests made at least 48 hours before your appointment keep your deposit and move it to the new date.
• Cancellations made at least 48 hours before your appointment receive a full refund of the deposit.
• Cancellations or no-shows inside the 48-hour window may forfeit the deposit to cover route reservation and crew scheduling costs.

To cancel or reschedule, reply to your confirmation email or text, or contact us using the info on your confirmation.

4. Booking Holds

Selecting a time slot places a short hold on that appointment while you complete the deposit. If the deposit is not completed before the hold expires, the slot is released and may be taken by another customer. Completing the deposit converts the hold into a confirmed booking.

5. Access, Water, and Site Conditions

You agree to provide safe access to the areas being serviced, a working exterior water source (unless otherwise agreed), and to secure pets, vehicles, and personal items before we arrive. If site conditions prevent safe or effective service, we may need to reschedule; in that case your deposit moves with you to the new date.

6. Final Balance

The remaining balance after the deposit is due upon completion of the service. We accept card payments through a secure Stripe link that we send after your appointment or upon completion.

7. Communications

By booking, you agree that Exterior Prime may contact you at the phone number and email you provided about your appointment, arrival windows, and service updates. Marketing messages are optional and only sent if you opted in; you can opt out at any time.

8. Contact

Questions about a booking? Reach us through the contact information on your confirmation email or text, or visit exteriorprime.com.