Privacy Policy (Full Text)

This page explains what information Exterior Prime collects when you request an estimate, book a service, or interact with our website, and how we use and protect it. It is maintained by Exterior Prime.

1. Information We Collect

Contact details you provide: name, mobile phone, and email address.
Property details you provide: service address, and measurements or property characteristics you enter or confirm (e.g. approximate square footage, number of stories, driveway or deck size buckets).
Public property data looked up from your address (for example approximate lot size or building footprint) to speed up your estimate.
Booking and payment data: appointment selection and, if you place a deposit, payment status returned by our payment processor. Card details themselves are handled by Stripe and never stored on our systems.
Basic usage attribution: referral source, UTM parameters, and the rough moment you started your quote, used to understand which marketing channels are working.

2. How We Use Information

To generate your instant estimate and save it so you can revisit it.
To follow up about your selected services and schedule your appointment.
To confirm bookings, send appointment reminders, and communicate about your service.
To process the $50 booking deposit and the final balance through Stripe.
To send optional marketing updates only if you opted in. You can opt out at any time by replying STOP to a text or using the unsubscribe link in an email.
To improve our services and detect misuse or fraud.

3. Service Providers

We share information only with vendors that help us run the business, including:

Stripe — payment processing for deposits and final balances.
Resend — email delivery for confirmations and receipts.
Twilio — SMS delivery for appointment confirmations and reminders (when enabled).
Google Maps & RentCast — address autocomplete and public property lookups used to prefill your estimate.
Supabase — secure database and infrastructure hosting for your saved estimate and booking.

These providers only receive the minimum information they need to perform their function. We do not sell your personal information.

4. Security

Your estimate and booking data are protected with row-level access controls, and payment details are handled entirely by Stripe under PCI-compliant infrastructure. We take reasonable technical and organizational measures to protect your information, but no online service can guarantee absolute security.

5. Retention

We keep quote and booking records for as long as needed to service your account, comply with tax and legal obligations, and resolve disputes. You may request deletion of your data at any time (see Contact below); certain records may be retained where required by law.

6. Your Choices

Access, correct, or delete the information tied to your estimate or booking.
Opt out of marketing texts by replying STOP, or emails via the unsubscribe link.
Decline optional cookies or analytics by using your browser's privacy controls.

California residents have additional rights under the CCPA/CPRA and may submit requests through the contact channels below.

7. Children's Privacy

Our services are directed to property owners and are not intended for children under 13. We do not knowingly collect information from children.

8. Changes

We may update this policy from time to time. Material changes will be posted here with an updated effective date.

9. Contact

Questions or privacy requests? Reach us at exteriorprime.com or through the contact info on your confirmation email or text.